Frustrated with the *********** services from Cellc

On Monday,21st of November 2022 @ 9:30 cellc fiber support call centre was contacted regarding my fiber line was down,ISP 968500 was given...the usual 24 to 48 hr turn around time given. No feedback or update provided, on the 23rd of November I contacted them again. I was told that my complaint was escalated to the Admin department Nobility was dealing with the problem. More than 48hrs has passed,they were contacted again,spoke to Lindo who informed that that Vumatel has closed my ticket due to the fault being fixed...no technician had come out to my property,this is pure lies and it's show the incompetence of Cellc being a service provider to follow up on delivery of the service which was not done. I was then issued with a new ISP 974024 and I'm still awaiting for my fiber line to be restored. A whole week without service and I'm suppose to pay a full month for fiber line that has not been utilized. After being with Cellc for more than 10years I'm utterly disguisted with yourls services and definitely will be canceling all of my contracts with yourl.