dC
david C
1 reviews | Active since Dec 2019
25 Dec 2019, 06:51
Frustrated with poor service
Cell C continues to frustrate with incompetence. After struggling for a month to change banking details, they disconnected my service. I phoned REPEATEDLY, went to the store all to no avail because no one could help. I was told repeatedly they can take a once off payment but cannot activate a debit order. So I made a double payment because they said I owe 2 payments. Imagine my surprise when, after being told by more than one person they can't arrange a debit order, they take a debit order, today, Christmas day!
I've never struggled so much with a company to get something so simple sorted out. This service has been pathetic.
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Cell C's replyOfficial
25 Dec 2019, 11:14Good day David
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
The matter will be escalated to Social Media support team for investigation.
Do expect our call.
^YM
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
The matter will be escalated to Social Media support team for investigation.
Do expect our call.
^YM
Cell C's reply25 Dec 2019, 11:14
Official
Good day David
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
The matter will be escalated to Social Media support team for investigation.
Do expect our call.
^YM
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience.
The matter will be escalated to Social Media support team for investigation.
Do expect our call.
^YM