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1 reviews | Active since Jul 2016

16 Aug 2019, 09:13

FRUSTRATED TRYING TO STOP MONTHLY BENEFITS, RETENTION

Your customer retention is extremely deceptive and information provided is confusing and deficient. I started trying to to cancel contract in June, I want to keep the number but prevent any further charges as I cannot ensure the debit order every month anymore. I was told at the store I had to call 084135. Called, told that the amount to cancel would be R1172,72, end June, July, or should call before 29 August. Called today and now told 30 days notice so still have to pay end of August AND September! Why was I not told that if i phoned 29 August (when contract ends August, that i would then still have to pay at end september? Advised that cancellation processed today, but now still have to pay at the end of September. IF I CANCELLED TODAY WHY WOULD YOU STILL CHARGE ME END OF SEPTEMBER????

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Replies (2)
's update24 Aug 2019, 11:33
Reviewer Update
Good morning, Thank you for the call, the consultant was very helpful and I believe the matter has been resolved. Much appreciated for your time. Regards.
's update27 Aug 2019, 08:33
Reviewer Update
Hi there. I received a request to rate Cell C after my recent interaction. I have now rated them a 7, "can do better". I think that Cell C needs to look very closely at their cancellation and retention policies. It is unclear and not well explained by staff. On the Cell C website one cannot find info on cancellation, if you go an do a search you will see what I mean: nothing found for cancellation. If you want to be a class service provider you should be clear on what you offer, and clear how someone can leave.