Frustrated to hell and back with Cell C

I have never used a platform to complain about anything before. But Cell C Fibre I could not hold back any more. I have moved in to my new cottage this weekend. Last week I called afrihost to order Fibre and as usual I received a good service and they accepted my order. After few days I call to check how fary order is and I get a reply that they cannot install as the previous tenant already placed an order for Fibre with Cell C to that address... (Please note that cell C have not installed any Fibre to that property as yet) ..... I call the previous tenant and he tells me that he has canceled the fibre order with Cell C on the 19 February, we now 1 April.... I work on the net and rely on it for my salary at the end of the month. So now I cannot install Fibre till Cell C retract the order... How can it take over a month to just retract an order??? As I stated above Cell C have not done any work there as the Fibre cable is still hanging rolled up on the wooden street pole outside my cottage. I will call ICASA if I do not get anyone with authority to call me from Cell C... I'm losing money cause of laziness... All I need is for someone to just hot a cancel on a computer screen.... Best of all, I call to speak to a manager and he somehow is always on luch when I call.... Go figure!! Cell C I give you till Wednesday for someone to call me from your accounts department. The business between the previous tenant and yourselves is your business. But this should not hold up my connection as the guys has moved out. He does not stay on that property.