1 reviews | Active since Dec 2013

22 Jun 2017, 13:56

FRUSTRATED IS AN UNDER STATEMENT!!!

<p>After taking my tablet for repairs, i got sms that my device is ready for collection on 05/06/2017 (12:04). I went to the Cell C franchise store at President Hyper (Vaal) on 13/06/2017 to collect it. I was informed that my tablet is not there! Where is my tablet CELL C?!The franchise store said they will call me as soon as they receive it and i have not received any call from them to this day! I HAVE TO COMPLAIN TO GET SERVICE/ASSISTANCE! If the store says they dont have my tablet and yet i got the sms to show that they should have it, where do i go? The store didnt even feel the need to make calls or enquire on my behalf. Nobody from Cell C cares!!!!! Where is my tablet</p>

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Replies (2)
Cell C
Cell C's reply22 Jun 2017, 14:36
Official

Hi Comfort

We apologise for the frustration and all the inconvenience caused. You are right, the store was supposed to enquire and follow up with repairs while you were there.

We care and we'll assist you.

Do expect communication shortly.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply28 Jun 2017, 11:37
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Best regards,