Frustrated

Good day. I did 2 upgrades via cell c direct on the 12th of July 2021, up until now I have recieved no communication regarding delivery, I have called follow ups 5 times and every single agent has told me "sorry it hasn't been dispatched yet". When I ask what the hold up is, no one can tell me even though they have the stock of the routers. I upgraded to 2 x 55" Samsung smart tvs, I am fully aware that you recieve a voucher to redeem the tvs but still no delivery of the 2 routers two weeks later... no one has been able to assist me and I'm starting to wonder if I will ever get my routers and tvs!! Please help resolve this...