1 reviews | Active since Jun 2020
Frustrated customer
I took out a contract with cell C and they cancelled my contract without my consent, I am now currently in the process of paying a huge bill for their fault.
Some of The agents and managers were very rude to me most cases they hung up on my call to them, it's like they just sitting there to hang up on people and still get paid.
I had 4 contracts with cell c and... I will never take out a contract again from Cell C,
Some of the people who work there are very irresponsible for following up as I have made several requests for call recordings yet still till today no feedback.
This company has many *********** people working in the business and people who are delivering extremely poor customer services.
I could be blacklisted because of cell C staff which is unacceptable,
If I don't see any negotiating with their faults I will make sure post on every social platforms about my experience with cell C.
We apologize for the service you have experienced, this is not the norm or standard of service we want for our customers.
Our support team will contact you and assist.
^PN
We apologize for the service you have experienced, this is not the norm or standard of service we want for our customers.
Our support team will contact you and assist.
^PN
Your support team did contact me today, I was pleased that the person did not hang up on me today.
However I find it very difficult to understand how would I benefit from the wrong doing of the cell c representative within the call centre, as the support team had informed me that they will deal with the staff who mislead me but not be able to assist me in any way which makes no sense as all I'm trying to get is justice for tarnishing my name.
Still unhappy and awaiting feedback once more from an ongoing investigation that is taking place for years now.
Your support team did contact me today, I was pleased that the person did not hang up on me today.
However I find it very difficult to understand how would I benefit from the wrong doing of the cell c representative within the call centre, as the support team had informed me that they will deal with the staff who mislead me but not be able to assist me in any way which makes no sense as all I'm trying to get is justice for tarnishing my name.
Still unhappy and awaiting feedback once more from an ongoing investigation that is taking place for years now.