FRUSTRATED CUSTOMER

Dear Cell C Customer Care, I am writing to formally lodge a complaint regarding ongoing issues with the Cell C app and the Perks rewards system. For more than a month now, I have been experiencing persistent problems with the app. I was informed that the app has a “glitch,” however, to date, this issue has still not been resolved. This is extremely frustrating, especially as it directly affects my ability to access and benefit from services and rewards that I am entitled to as a loyal customer. In addition, the Perks feature no longer provides vouchers as prizes. Instead, it only offers Cell C bundles. This is a significant change from what was previously advertised and expected from the rewards system. The variety and value of rewards have clearly diminished, which defeats the purpose of a customer rewards programme. As a customer, I find this unacceptable. I expect: A clear explanation of when the app glitch will be permanently resolved Proper restoration of the Perks rewards system, including vouchers Transparency regarding changes made to the rewards programme Compensation or resolution for the inconvenience caused over this extended period I have been patient for over a month, but the lack of resolution and communication is disappointing. I trust that this matter will now be treated with urgency and professionalism. I look forward to your prompt response and a concrete solution. Kind regards, Craig Earl Van Rooyen