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RG
Regan G

1 reviews | Active since Sept 2018

23 Sept 2018, 16:25

Frustrated Client

Cell C call center and the store in Southgate Mall is the most useless and of no help. My phone was ****** on the 19th of August from the 20th of August until today the 23rd of September they not willing to block my phone and sim card and dont even want to do a sim swap stating im failing the security questions. I'm advising them all the time that I will fail because someone is using my cellphone and phone number hence im not getting the questions right, I also advised them all my banking apps are loaded on my phone I even told them money was taken out of my account but they seem not to care. I had the number for +- 6 years but they just don't care which is so frustrating!!! My old number was ********** 524...

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Replies (4)
RG
Regan G's update23 Sept 2018, 16:34
Reviewer Update
They still not willing to help I even advised them my number is used for business purposes aswell. Whoever is using my number is even telling my client's that call its a mortuary they calling its becoming frustrating that Cell C doesn't care for their clients well being!!!!!!!!
Cell C
Cell C's reply25 Sept 2018, 07:42
Official

Good morning Regan

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply25 Sept 2018, 13:14
Official

Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

RG
Regan G's update26 Sept 2018, 09:28
Reviewer Update
Maropeng from Cell C contacted me advising nothing can be done as the sim is not Rica under my details I advised him it was done under my name I even updated the details in 2014 at the Cell C store in Rosebank. He wants proof it was done in 2014 how the hell must I have proof from 4 years ago the lady at the store made copies of my ID and Proof of address and sent it to head office. I even advised him to check I previously lost and my phones was ****** last year 2 or 3 times but I never had any issues in blocking and doing a sim swap why is it an issue now??? The only thing he says is sorry to hear that but nothing can be done!!! When I asked him how can I rectify the situation he says I must go to a store I advised him that can't be done because I've already went to the store numerous times it has to be done from the call center his response is sorry about that but nothing can be done!!! I mean really does he or Cell C not know how to help resolve the issue at hand its ridiculous Cell C is becoming the worst network maybe its time I change... Can no one at Cell C help me resolve this issue!!!