LH
Liezel H

1 reviews | Active since Oct 2018

31 Oct 2018, 14:34

Frustrated Cell C Customer

I've been trying to cancel a data line since end of August, with a notice period September.

End of September, my main cellphone number was incorrectly cancelled and not the data line. After days of pure frustration, I made it Cell C Menlyn Maine's problem and they assisted and made the problem go away. Thanks you.

However, my data line was never cancelled and many a calls later, with empty promises that the Manager will contact me regarding the extended notice periods: September, changed to October and yesterday I heard: November.

Again I've spoken to a lady and while I was waiting for a Manager, the line was cut off and she didn't even bother to phone back.

Friendly staff with really bad service

0
Replies (2)
Cell C
Cell C's reply31 Oct 2018, 15:02
Official
Good afternoon Liezel

We have requested one of our team members to assist. Apologies for the frustration and poor service.

Regards
Cell C | PN

Best regards,

LH
Liezel H's update31 Oct 2018, 15:15
Reviewer Update
Thank you. I'll await their response and action. Kind regards Liezel