Frustrated Cell C Customer
<p>I cancelled my Cell C Get More contract at the end of April 2016. In June 2016, my account was still debited. I contacted the Get More Call Centre on numerous occassions to query this. Every time, their response was "I have forwarded your request to the person who cancelled your contract and they will call you back". I requested to speak to a manager but that request was refused. I have also sent an e-mail to which I received no response. How many people are they doing this to? Is this the kind of service that Cell C is offering?</p>
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Cell C's replyOfficial
14 Jun 2016, 10:43We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist with this matter. Be assured this will be sorted.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Jun 2016, 10:43
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist with this matter. Be assured this will be sorted.
Regards
Cell C | PN
Best regards,