Frustrated: Cancellation of Cell C Contract

After experiencing the most appalling service from Cell C, with just no concern in fixing the issue on my fibre line (after being down for over 1 week), I’ve sent a request to Cell C on Wednesday, 04 November to cancel my contract with them. After hearing nothing, I’ve submitted another request for cancellation via email on Friday, 6 November. I spoke to a manager as well as a consultant in the retentions office regarding the cancellation of my Cell C fibre line. The consultant promised that the complaint will be escalated and supp**** me with a ticket number: CF 165400.

He also promised that someone will phone me on Saturday but no-one did. I’ve followed up with another call to the retentions department this morning, and gave them the ticket number and the consultant that I spoke to mentioned that there’s nothing regarding the cancellation on their system. I'm in the process of the retentions department keep on referring me to the fibre department and vice versa.

Why is it so impossible to cancel my fibre subscription?

I'm trying to migrate to another service provider, but everything is pending since my fibre line is still active with Cell C.

I need for my cancellation to be sorted as a matter of urgency, as I'm running a small business.

I can only say that this is the poorest service delivery that I've ever experienced in my life. They just don't care, phone you back.