Frustrated at C-Surance(Finrite) bad service

<p>Hello Peter,</p> <p>On the 8th September 2016 I sent Natasha from C-surance an email with regards to my insurance correspondence after my phone was ******.</p> <p>On the 03 October 2016 she responded, saying Finrite has located a new contract for me (this came out after they validated that my account was never activated)and I should wait for the debit order to go through.</p> <p>On the 03 November 2016 I phoned Natasha complaining about the debit order that never went through and she said she will escalate the matter, till today I haven’t heard from her.</p> <p>After 2 months, today it is the 15th November 2016 I haven’t had a C-surance debit order going off my bank account and sadly it’s been 2 months with no phone.</p> <p>PLEASE ASSIST what more do i need to do, debit order for CellC is going through every month but i cant claim from C-surance to get a phone.</p>