Frustrated and irritated

For almost a year now I have been battling with Cell c because some numbers I get a network busy message. I am a pinnacle 1000 client and correct me if Im wrong, but if I pay to receive a service from a company, I want all numbers to work correct? And if I am experiencing issues with the Cell C network, it is Cell C's responsibility to fix it right?

Just spoke to a gentleman, Antony Madisha, telling me they are delivering the service I am paying them for because some other numbers do work (not all, just some), and that I have to go to a cell c store to purchase a new un RICA'D sim card so that they can do a sim swap.

So let me get this right... They are delivering a good service if some of the numbers do work, and Cell C has a problem, now I must fix it?

This is rediculous... I suppose the next option would be MTN