Frustrated and Disheartened

I've been stupid loyal customer to the SP for more than 14years and I wonder if Cell C even know the meaning of ethics. Took out a Samsung Z3 Flip contract 06/10/2021. The devise screen tore 23/12/2022, not from carelessness but screen damaged on the fold due to the poor-quality material of the screen. On 31/12/2022 took the phone in @The Grove Mall, the consultants took one look at the devise and told me they will unfortunately be unable to book it in for repairs as the phone has minor/dent on the outside and was told i would need to pay for my own repairs or take it up with Samsung directly. The consultant even had the audacity to advise that i can upgrade instead. What does the quality of the devise’s screen have to do with a scratch on the phone which is unrelated all together? There was no willingness to assist or advise on my options, was simply given the email address to log a complaint with customer care. In addition, when i purchased the phone, it came with no cover and there was a scarcity of phone covers at that time, even Cell C did not have them in stock. The frame is slippery, and a fall was eventually bound to happen. I’ve made several calls to the contact centre, and no one seems to want to assist, but being told that they are not sure if repairs will be able to assist after spending time explaining my situation. Clearly the phone is of poor quality, the value and prise is being inflated when it is just substandard. I feel that I have been ****med by Cell C and have not gotten my value for money. I’m the looser customer who will be paying for a damaged phone due to poor quality for the remainder of the contract which is 24 months and Cell C does not care about my hard earned money going to their pockets for FREE!!! .