RI
Razia I

1 reviews | Active since Mar 2015

09 Sept 2024, 11:03

Frustrated and Disappointed

In these times, having network coverage has become more of a necessity rather than a luxury. I have repeatedly complained about the network coverage on the Cell C app since July 2024. The issue gets resolved and then it starts again. I once again complained on Friday ref *** and again this morning. I had to purchase Vodacom data and hotspot in order to access my phone. I have already purchased airtime and now I am unable to make phone calls with error not registered on the network. So I have to restart my phone to make calls via Cell C airtime. Surely if there is an issue with the network, Cell c should send out notification via sms to advise clients of such or update the Cell C app to state there is an issue.

0
Replies (2)
RI
Razia I's update09 Sept 2024, 12:12
Reviewer Update
Customer Name Razia Iyoob
Cell c Number ***
Alternate number ***
Area Durban
Suburb North Beach
Street Name Sol Harris Crescent

Continous dropped connection, to make calls I have to restart my phone because it states not registered on the network.
Indoor and outdoor
Prepaid airtime and Post paid data
Samsung J7

Currently data expired and I am using vodacom data and hotspotting.
Cell C
Cell C's reply09 Sept 2024, 12:37
Official
Thank you for the information. Our team will be in touch. 

Cell C | MP