Frustrated and disappointed

I've been calling cell c since last week for assistance to migrate my account I was told I'll get called in 2 business days. Two business days past I call in again and got told my call has been escalated I'll be called in the next hour. Weekend went by I call back again I get told the matter has been escalated again nd I'll be called coz there's no notes on the system they don't know what to tell me