Frustrated and Angry

Once again the staff at cell c has been a disappointment.

My previous query/grievance in April 2019 was attended to after 3 weeks.

After conversing with Shamona Garpoo, an outcome of a satisfactory nature was reached.

Now, I spoke to Shamona on the 20 May 2019, that was after speaking to Jennifer, the cause of my problems.

Shamona was supposed to query stock availability on her side and was supposed to get back to me on the 24 May 2019.

I had to call on the 27 May 2019, wait about 30 min before being helped, just to find out about her query.

I spoke to an agent who put me on hold then went to ask Shamona about my query. The call agent then came back on the line,

not Shamona, to say that the only option available was what Shamona offered. I accepted and ask that an email be sent to confirm the arrangement before Month End.

I have received my June statement but no email. am I to wait another 3 weeks before I get any reaction.

I requested a call back on the cell c website on 04 June 2019. Waiting for someone to contact me within 24-48 hrs. is a joke,

That’s because as of the 10 June 2019, I have not been contacted by anyone.

Maybe you guys at cell c should get more staff like Dermaine Naidoo.

Also maybe you guys at cell c should look at my number (my number and my I.D) and check how long I am a cell c subscriber.

If the staff at cell c give such despicable service, then I can only wait for my contract to end and port to another network were I will be treated with maybe just a modicum of decency.