Frustrated

I do not understand how Cell C operates anymore. Last year December 2014 I requested via email that my debit order be stopped and I pay my account cash due to irregular salary being paid in. I only received an email stating that they working on the matter. In February 2015 I went to the store and they phoned in. They were told that I must sent in an email requesting to become a Cash Payer, which I did again. Till date no answer via email from Cell C. I have also spoke to a lady telephonically who stated that she changed it to cash payer for me, but guess what. My account is still being debited. <br> <br> The frustration with regards to this is the fact that every time a debit order doesn't go off they add R70 to your account, not even talking about the bank costs that I must incur. I want this matter to be solved once and for all. I have been a customer of Cell C for more than 8 years already and this is the type of service they give their loyal customers. Then they want to buy people over from other service providers if they can't even provide service to their current clients. Now that is so funny.