FRUSTRATED

On the 27th I went to the Newtown mall Celc store to do a sim swap. I was sold a sim card and was told to call the centre. I called and was asked a few security questions 1 of the questions was the last 5 dialed number. I explained to the agent (Catherine) That no calls are made from this cel number it is merely used for watsapp. She refused to assist. After I insisted on speaking to a manager, this was at 10pm i was told the manager is in a meeting. I was asked to hold and after about 5 min of holding on i was told i could be helped. All this after arguing and blood pressure has been raised and wanting to speak to a manager I was helped. WHY MST ALL CONVERSATIONS OR ASSISTANCE BE OFFERED ONLY AFTER YOU COMPLAIN. Today i called the call centre after purchasing airtime from the internet on the 29th no help again. after been told to call back later. CAN SOME ONE CALL ME HELP ITS DAMN FRUSTRATING