AB
Aqielah B
1 reviews | Active since Sept 2018
11 Sept 2018, 18:59
Frustrated
Hi. We have a contract with CellC. In July we called to change the banking details. We received an SMS to say the day our debit order will be deducted. We had to send a letter to confirm the new account number and ID nr. Its 2 months later. They still deducting on the old account. We called CellC 9 times and forward that same letter 4 times. Still deducting on the old account. The valley centre agents keep saying the same things to forward the letter etx. In the meantime reversal charges on the old account and now they suspended my service due to being in arrears. I'm fed up with this service. Over a thousand rand in reversal charges. This is ridiculous. Regards
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
12 Sept 2018, 07:44Good morning Aqielah
Sincere apologies for the manner in which this matter was handled, we will ensure that it is sorted accordingly.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Sept 2018, 07:44
Official
Good morning Aqielah
Sincere apologies for the manner in which this matter was handled, we will ensure that it is sorted accordingly.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
12 Sept 2018, 10:20Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Sept 2018, 10:20
Official
Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
14 Sept 2018, 16:32Thabisile has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Sept 2018, 16:32
Official
Thabisile has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,