Frustrated!!!!

<p>I took out a new contract at Cell C in January, I got a Hawei P8 lite. In March the phone froze and the touch screen wouldn't even work. After we took the phone in to Cell C they said we must do factory reset, which we did and then it worked for 2 weeks. The same thing happened and we took the phone back where after they booked it in and sent it to the repair centre in Midrand. A week later we got the phone back and they said they fixed the software on the phone and the sales manager at the store said if it happens again we must take the phone back and he will make sure that they replace the phone. 3 months later and the phone is giving the exact same problems. We went back to the store and the phone is been booked in again. I'm fedup with poor service and people passing the buck. Either I want the contract cancelled or getting a new better phone, this is clearley a phone with a factory default. Its costing me money everytime a factory reset is been done to download all my apps again. They always have a problem to get a loan phone and its a huge problem for me seeing I need my phone for work. I need an urgent reply and replacement for my phone. </p>