NP
Neressa P
1 reviews | Active since May 2015
31 Mar 2016, 17:44
Frustrated
Good day I wish I could start of on a good note unfortunately I am utterly disgusted and frustrated by cell c's pathetic service I took a phone from them a Samsung j1 which has been giving me problems since day1 I sent it twice for repairs which didn't turn out good however I was told they will pick the phone up and credit me for it.I have cAlled the call center days on end and was told the phone will be picked up before Easter weekend which did not happen cAlled again and was told they will.pick it up on the Tuesday after Easter which did not happen I.cAlled 3 times since then but no one Can help I am frustrated that is my business line. I just want them to pick the horrible phone up and credit me I'm transferred from one *********** person to the next in customer care, I asked to speak to the team leader or manager but they always just left or in a meeting. Cell c is useless !!! My phone number is *** (the number I'm having issues with) but u can reach me on *** Mr Partab
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Replies (2)
Cell C's replyOfficial
01 Apr 2016, 07:21Hello neressapartab,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Apr 2016, 07:21
Official
Hello neressapartab,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
NP
Neressa P's updateReviewer Update
17 May 2016, 13:02Dear cell C,
This is an ongoing matter for months now I am losing my patience with you guys. This phone still isn't working it is back and forth repairs but to no avail. This past Wednesday 11 May I called and spoke to Khosi and Lerato who confirmed that I will be replaced with a phone and a change of contract it was of course given the go ahead by management. I was told the matter will be sorted out by Friday still no new phone and or contract, Monday approaches and I call customer care to find out what's going on I spoke to Samantha / Amanda, I was told the phone was already with RAM couriers and that they would cancel the delivery (this is still the broken phone delivery) a note was made on the system to cancel delivery with RAM, BOOM!!! Here today the broken phone is still delivered to me. When I called in customer care I'm transfered to everyone except the person or people who can really help me and get me my new **** phone and new contract. You guys are too quick to call and pester us for phones but when there is a problem no one can help are you guys running a circus? I'm gatvol now!! I want this ******* phone taken away and I want a new phone or I will close my account with you guys and go somewhere else where people can really help me and not mess around. If this isn't sorted by the end of this week that is Friday 20 May I am getting my lawyer involved.
Mr P Partab
***
NP
Neressa P's update17 May 2016, 13:02
Reviewer Update
Dear cell C,
This is an ongoing matter for months now I am losing my patience with you guys. This phone still isn't working it is back and forth repairs but to no avail. This past Wednesday 11 May I called and spoke to Khosi and Lerato who confirmed that I will be replaced with a phone and a change of contract it was of course given the go ahead by management. I was told the matter will be sorted out by Friday still no new phone and or contract, Monday approaches and I call customer care to find out what's going on I spoke to Samantha / Amanda, I was told the phone was already with RAM couriers and that they would cancel the delivery (this is still the broken phone delivery) a note was made on the system to cancel delivery with RAM, BOOM!!! Here today the broken phone is still delivered to me. When I called in customer care I'm transfered to everyone except the person or people who can really help me and get me my new **** phone and new contract. You guys are too quick to call and pester us for phones but when there is a problem no one can help are you guys running a circus? I'm gatvol now!! I want this ******* phone taken away and I want a new phone or I will close my account with you guys and go somewhere else where people can really help me and not mess around. If this isn't sorted by the end of this week that is Friday 20 May I am getting my lawyer involved.
Mr P Partab
***