DE
DESRE E

1 reviews | Active since May 2017

12 May 2017, 12:36

From Worst to Utterly Ridiculous

<p>After 15 years of horible service from MTN (the last month absolutly being the worst ever) I finnaly made the decicion to change over to Cell C. I was helped emediatly and advise as to what contaract would suit me best I couldnt believe how ifficient they are, there was a slight problem with the porting of my number but the agent informed me and the form was sent in the next day however from there everything went down hill. i sent numerous e mails to the original agent to give me feedback with no sersponse i tried the online help chat that didnt "help" i spoke with an agent on Wednessday that was going to help me but did nothing. On Thursday I finnaly got some assistance I was promised I would recieve my phone today (friday) this did not happen then I spoke with a manager that was going to make a plan and promised taht his agent would call me back before 12, it is now 12h33 i've had no call. When I called the help line I was told they are offline till 13h00. I've atleast recieved half the contract (a data sim) witch I've already paid for but I can do absolutly nothing with. This is Rediculous, I alway thougt MTN was bad but this takes the whole cake. </p>

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Replies (3)
Cell C
Cell C's reply12 May 2017, 13:00
Official

Thank you for notifying us of the above.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day and be assured this will be sorted.

Regards

Cell C | PN

DE
DESRE E's update12 May 2017, 13:09
Reviewer Update

Thats all good and well but well I have my phone today before 16h00 as promised?

Cell C
Cell C's reply15 May 2017, 11:58
Official

As per feedback, you have been contacted and provided with feedback.

Regards

Cell C | PN