JD
Johann D

1 reviews | Active since Oct 2015

20 Oct 2015, 09:49

From R500 to R1,800 per month

Hi recently upgraded my Cell C contract. I had a recurring data 1Gig data bundle running for more than a year (cost 15c per Mb), which Cell C de-activated at upgrade date without my knowledge. So where I normally ran out of data around about the 20th to 25th of each month, I ran out of data on the 3rd of the month, resulting me in using data at 99c a Mb for almost the entire month and receiving a bill of R1,850, where it is normally in the region of R500 per month (this was my monthly average for the last 2 year of my Cell C contract). After nicely explaining this to the call center agent, she and her supervisor still refused to assist me. <br> <br> It was my birthday recently and received some money which I was going to use to treat myself and my family. Now I can no longer do so. Thank you Cell C

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Replies (1)
Cell C
Cell C's reply20 Oct 2015, 09:57
Official
Hello johann.dippenaar,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN