From Great to Horrific in 2 seconds flat!

<p>For months now I have done nothing but sing the praises of Cell C. Based on my affordability checks I could literally walk into a store and in double quick time leave there with the product of my choosing.</p> <p>So after 3 El Cheepo tablet deals on my name I Decided to upgrade my wife's contract. Her LG phone (after more than a year of use) broke. It's a known LG issue. The consultant advises us that they have this new package where you get R7000 cash back which we could use to settle the entire old contract and put my wife on a much better contract with a new phone for roughly the same spend as usual. We decided to take the deal. </p> <p> </p> <p>So after signing this deal I literally had 5 deals on my name, but with one that is scheduled to be removed after debit orders have gone off.</p> <p> </p> <p>My own contract with another network came to an end yesterday. The manager told me they will organize a similar contract for me in advance and all I needed to do was come in and sign.</p> <p>I arrive there yesterday and not a single piece of paperwork was done. I was informed that having 5 deals on my name Cell C needed me to be in store. Please note...at no point was I notified of this or given a courtesy call.</p> <p> </p> <p>We spent 30 minutes in the store with the clerks running around like they didnt know if they were coming or going. We were late for a doctors appointment. I then get a call 90 minutes later from the consultant telling me they will take the matter up with Cell C again today. Ever since then I tried to call the shop but no-one answers any phones or replies to emails.</p> <p>I am literally at the point of dropping business for the day and physically driving in and get involved in a shouting match. I am NOT a difficult customer. I get along with most people...but do NOT promise one thing and deliver another. It brings out the worst in me.</p> <p> </p> <p>LATE EDIT: I just received a call from the shop telling me absolutely NOTHING new. Still trying to get an asnwer from some Cell C department. Information he was apparently sitting on since earlier today, but "the store was very busy today". So busy that not a single 30 second phoen call could have been made to tell me whats going on.</p> <p> </p> <p>Pathetic.</p> <p> </p>