JM
Jacqueline M

1 reviews | Active since Nov 2016

16 Nov 2016, 19:37

From bad to worse

<p>I wrote a review on the 15th November2016 complaining about cell c, only to find that instead of the matter to be solved , things has worsened. Today morning I received a call from CellC promising to resolve the matter by the end of the day. And I received other call at around 10 again and I was advised that the finance will call me to deal with matter , no call from finance. After work I went to a cell c store to check if I can ask them to print my promised contract of 5 gig at R199 by Dumps a Jonas from Cell Direct in Cape Town , to my suprise the faulty contract still the same at R239/p m and the amount I owe now has doubled to R7 096. 33. </p>

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Replies (3)
Cell C
Cell C's reply17 Nov 2016, 07:12
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply17 Nov 2016, 10:36
Official

Lungi confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply18 Nov 2016, 14:12
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN