From Bad Customer Service to complete senselessness?

<p>I posted my initial review on Hello Peter yesterday, I was contacted by a Cell C agent. Long story short. </p> <p>As I pay my contract in arrears, and my cancellation date is 27 Sept for 27 October with my Debit Order date being the 25th and the contract run date from 1st till month end...I have to pay my last debit order end of November?? This is because Cell C's billing system works in such a way that Cell C does not know if I used extra data after this date...forget the fact that I have a set 2Gb of data only in a month, cutting off once this limit is reached. My question now becomes...will I have to keep paying indefinately due to Cell C not being sure if I used more data by the 25th when my DO goes off or will Cell C simply end the Data supp**** by 27 October and have me pay for November not having used any data since?</p> <p>I also requested detail on all this to be sent to my email adress, which has ONCE AGAIN NOT been done.</p> <p> </p> <p>DO NOT CONTACT ME TELEPHONICALLY, EMAIL ME, as I now want written proof of each and every interaction with Cell C.</p> <p> </p> <p>"</p> <p>Due to once again being caught out by the special rate on a contract ending upon expiration of said contract, I decided to cancel my contract with Cell C,</p> <p>I called in on the 27th of Sept 2016 and spoke with a consultant who stated that the contract would end by 27 October - with last payment also being deducted then. I requested for detail and confirmation to be emailed to myself...I have not yet received the required confirmation email,</p> <p>I subsequently sent a message in the 1st week of October via the Cell C site email option - stating my requirement as best I could with the limited characters allowed - and was today called back. The person calling (Sibusiso) had to transfer me to another department as he could not assist/ I then spoke to (Mokwena (?)), and after for the 2nd time having to detail my requirement, I was told that she could not assist me and would transfer me to Customer Care. Here I once again detailed my requirement and was told by (Nomtwelo(?)) that she also could not assist me and that she would transfer me to the Retentions dept. My call was dropped and even though I was supp**** with the direct number, I do not foresee myself after having spoken to 3 *********** Cell C agents, being shunted around by Cell C any longer.</p> <p>I would like to be supp**** with proof of cancellation of my Cell C contract (expired) and I want the assurance that post 27 October I will not have to deal with Cell C ever again - especially not for continuing Debit Orders on my cancelled contract."</p>