FRIDAY

Got a call From Cellc DIRECT last week Monday or Tuesday from A lady By the name of Puleng she offered a cell c contact I normally do not like telesales but she was polite and straight to the point and I gave her my time,she asked what phone I would like I’m an apple user ,she explained each package I found apple was out of my budget and the reason I took it is because my current phone has a massive screen crack so this was actually what convinced me that I should go ahead get a new phone fresh start,received the phone on Friday last week at work mind you I did not receive the sms I was promised same day to confirm delivery sms came only the day of the delivery of which driver called me at around 08:10-08:30 asking if I have his papers lucky my ducks were in a row had all the paper work ,sharp confirm 9:30 guy was there I was still busy with a client as in client support so had a chat that I was busy with I took my laptop went down to meet guy,I asked reception to please make copies n attend to my client on the chat when the copies came I just sign the form he gave me assumed my contact would be inside with phone of which I still dnt receive till now by the way,sign for the phone,i dnt read as I’m dealing with Cellc DIRECT so i dnt think anything would be off,i dnt want to open the phone same time and get distracted with work,waited till my lunch with excitement to open my phone and run necessary updates via Wi-Fi as its Friday Saturday will have enough time to check it play with it,BOOM upon open it the phone I realise it’s the wrong Phone,Puleng sold me the Samsung A33 and I received the Oppo 16s Immediately with disappointment I called Cellc spoke to a very rude guy who was Laidy to log a fault for me as I requested him to do so as my lunch was over n I was back on the live chat so I did not want to waste my time and his immediately explained myself and asked him to log a fault but it’s Friday his Laizy he opted to transfer me to the “the daprtment that sends phones out event though I told him i dnt want to wait on the line login a fault will just be fine he told me with a tone,that department will sort me out and he has checked they are open the call lasted a full 30min the I hung up why on earth would he insist they are open and yet call lasted 30min until I hung up,it hit me again it’s “Friday”,called again spoke to a nice lady who did her job logged fault as requested and did not waste my time ,got ref no 2 hours late,when asked why they can’t drop and collect no clear response Monday came (today) got a call from some guy who did not clearly introduce himself told me he is arranging for the phone collection and asked me to confirm security questions I did n I told him I have already opened the phone I did tell that lady coz I checked it out to see if I can perhaps save my self the headache,I have compared the a the phone I was sold on Gsmarena compared to the one I received they are completely different as The A33 was announced release early march the one I received some time last year just for example,I will not even compare the camera,now because I was contemplating if I must swallow the bitter pill of the incorrect phone n make piece I asked the guy how much will I be charged for the opp should i decide to keep it Gues what same price as the A33 which I wanted,told the guy totally unacceptable I will not if I’m to pay R249 per month for 24 month it will be by my phone choice not the one the one Cellc deemed fit for me,when I asked why I’m I paying same price he says phone on the same price plane fair enough, we got heated when I asked about the process he confirmed that once the phone is collected hopefully tomorrow I would then need to call them and cancel and then apply again and I said hold it right why must I be involved you said it’s a typing error correct it and send me my phone or collect your phone and cancel the contact im not getting involved why must I fix cell c internal errors the i must be charge cancellation fees then while I’m trying to sort this out month end debit order then I will be told to deal with accounts,I again asked the guy are you hearing what you say I must do I did not call callc DIRECT they called me I’m not prepared to run after Cellc if they cannot get their house in order and collect the phone and provide the correct phone then collect your phone and cancel DO NOT EVEN ATTEMPT A DEBIT ORDER before this part of the house is cleaned the nerve so I must take my little time try to cancel a typing error of staff from Cellc DIRECT then no let’s leave it i so not have the time ,it will be best to terminate the relationship if CELLC is unable to sort themselves out