Free minutes

I am realii disappointed in cell c.I acumalated an amount of 700 hours and countless mbs and smsober a period of 3 yrs.In order fr me not to lose all of tjis i had to recharge on the 12th of each mnth.on night of the of the 12th i tried recharging bt there was a network problem so i couldnt recharge.When i chekd my balance the next day it was all zero.When i foned cell c i was told it was beyond their control to refund me bt its not beyond their control to take away MY money.I dont hav any trusrt in Cell C.I can be contacted on *** or *** or *** at any time <br>