1 reviews | Active since Aug 2010
\Free"3GB per month"""
Good Day All,<br> <br> Kindly note that on the 9th of August when I checked my airtime balance my next amount payable showed up as R900.00 on both my lines which is almost twice what I should be paying. I called your 140 call centre to resolve the issue and a call was logged on the day ***) I received a call from one of your call centre agents telling me that this was an error on Cell C's side as they are billing me for the 3GB data I was supposed to get Free with my S6. But I don't have to worry as they will bill me the R900 this month but next month's billing will be discounted with the extra amount, I asked him to get a Supervisor to contact me as I was not happy with this. No supervisor phoned me. I phoned in multiple times after this and I got transferred all over the place, phone put down in my ear without call backs, promises of supervisors that will phone me in 15min with no luck. If you proceed to debit my account with this wrongful amount I WILL without hesitation put a stop order in with my bank and you will receive NO money from me this month... wow Imagine how fast your supervisors will phone me then when you are the ones out of pocket.<br> <br> Thank you,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
