FREE 3GB MIDNIGHT GIGANITE BUNDLE R2183.99 CHARGE

We have a 2GB Smartdata Package contract which includes 3GB Midnight free. However in June our debit order amount was R2183.99 instead of the normal R101.14 - when we queried this we were told this was for internet charges on 24 May 2015 at approximately 00H33 - SUPPOSEDLY FREE according to our contract. We reversed the debit order and after numerous visits to Cell C Brackenfell personally and numerous calls with numerous different query reference numbers we were told this was being referred to the Accounts Dept and we would get a call - 2 months later no call and this amount is still reflecting as outstanding on our account. In desperation we called on my brother who is an advocate to intercede on our behalf - exactly the same response - another query reference number and a promise that it will be resolved. Two days later we called to get an update and were told it was resolved - this turned out to mean \handed over to legal"To date - we have not received a single call from Cell C in response to our query. Our service has been suspended. For the record we currently have three cellphones with Cell C and one other data contract but will be changing to Vodacom as soon as possible."""