**********ly upgrade

Im having the worse time right now.. in November i receieved a call from the store informig me that someone is there with a ********** ID trying to upgrade my account.. lucky for me that agent realised the Id was ********** and called me while the lady was at the store.. we had put in place all the security checks.. and we were sorted.. not wven 1 hour later that lady went to another store.. and the same thing happened again.. she even went to the third store.. now my problem comes in where the first two stored called me and informed me about the ********** activity.. which was good.. the third store however didnt and they went and send me a otp for the ungrade. As that lady was demanding they complete the grade..at the end of it all i spoke to credit vetting that same day and they had promised me that this wouldnt happen.. 3 months later.. that very same thing just happened.. i just got off the phone with customer care and they cant help me.. once again ive received an otp that states my contract is almost compleyed.. which means that lady is somewhere at a damn cellc store doing an upgrade with a ********** id on my account.. and i bet no one is seeing the damn notes on the system or the flag that should be there stating... NOT TO UPGRADE MY CONTRACT.. AS THE PEOPLE HAS AN ********** ID.. I am the owner and ive been with cellc on contract for over 8 years i believe.. and i swear il report everyone on every social media and sue everyone if this upgrade gets done on my personal account with a damn ********** ID.. are you guys saying that the systems are not linked and no one can see the notes??? Are you saying any tom ass can get an upgrade on someone else account with a simple ********** id and no one can pick it up? Whats the point of having customer care when you now taking care of your customers.. yhe past few months with cellc has been hell.. and to think that ive been nothing but loyal.. currently as im typing this another sms came through with another otp for my so called upgrade thats almost completed... like for the sake of my insanity can someone put a stop to this or change the damn processes.. no one is even calling form cellc to inform me about this upgrade.. yet ive asked to add notes on the system whcih credit vetting promised me they had put in place.. i swear when my contract ends im leaving cellc.. this has become a abusive relationship from one party to the next..