MK
Mlindy K

1 reviews | Active since Jan 2019

23 Jan 2019, 14:20

**********ly charged by cellc

Someone **********ly opened two contract accounts under my name in June 2018 and I discovered that through unknown debit o rders, I enquired with Cellc and was told to forward affidarvit stating that I did not open an account with them, and email my proof of identifydocuments and Idid, they said they will do an investigation, they are still debitting from my account and the money has accumulated to R5000 . This has implicated negativelyin my credit record. I urge cellc to treat this mattter urgently .

0
Replies (3)
Cell C
Cell C's reply23 Jan 2019, 14:34
Official
Good afternoon Mlindy

We are in receipt your complaint and apologise for the poor service you have experienced.

A team member will be in touch.

Regards
Cell  C | PN

Best regards,

Cell C
Cell C's reply24 Jan 2019, 09:07
Official
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying. 

Regards 
Cell C | PN 

Best regards,

Cell C
Cell C's reply25 Jan 2019, 13:11
Official
Lungi confirmed that she has contacted you and provided interim feedback. 

Regards 
Cell C | PN 

Best regards,