**********ly billing me for someone elses contract

On 7 April 2015, upon reconciling my 2014 bank statements, I spoke to Sthembile Hlophe from the call centre and I asked why there were 3 monthly debits from Cell C when I only have two contracts (both 074 numbers). They confirmed that there was indeed a third (061 number) contract which was signed up for under my name on the same date as my phone contract (April 2014). I emailed them confirmation that I ported only one number that day and received no response. I sent an affidavit and a copy of my ID on 17 April 2015 with another escalation email. On 22 April I called to follow up and spoke to Mr Nchake who said that the ***** department needed my bank statements confirming that they were indeed debiting me. Which is utterly rediculous since they initiate the debit and can see which bank account they are debiting. I sent them through immediately. On 24 April 2015 I emailed him again to follow up and to date I have heard nothing. I called the call centre to follow up on 4 May 2015 and spoke to Zano and he had no feedback for me. I held for 11 minutes to speak to a manager who never came to the phone. Zano gave me the ***** department's number but they don't answer (I called 4 times)