********** Upgrade Cell C doesnt wanna resolve the issue

Item: Cell C
Rating: 1
Author: Glen M

I am disappointed in Cell C, I had 3 contracts with them for about 3 years and had a ********** upgrade which i asked them to stop the debit order or at least hand me over the phone they have been debiting. they said they have to investigate, 8 Months later with a deduction of R260 every month, they still haven't resolved the issue and say they gonna refund me R450. CellC customer support is S*** and they treat customers poorly shame. I will never recommend CellC to anyone

Helpful (0)

Replies (2)

Cell C's replyOfficial

30 Sept 2021, 12:36

Hi Glen

Thank you for getting in touch.

We have received your review regarding your Cell C account that was upgraded.

Please send us a private reply with the Cell C number in question so we can look it up and assist.

^NZ

Cell C's reply30 Sept 2021, 12:36

Official

Glen M's updateReviewer Update

30 Sept 2021, 18:34

I need a root cause Analysis on how much they gonna give me and how they arrived to that amount. Cos the one they told me was R420 which is not enough. I was debited R260 pm for 8 months which should be R2 080 in total because Cell C delayed to complete their investigation and this is not my fault

Glen M's update30 Sept 2021, 18:34

Reviewer Update