********** upgrade annoyed customer

My husband and myself had 2 Cellc contact cell phones delivered to our residence on the 27/07/2015. We immediately contacted the Cellc call center and were transferred to 3 different people and had to explain the same story to whole 3. We were told our contracts were upgraded by an \outsourced"company called Joby cell. I had asked for the matter to be investigated and for me to have feedback as neither myself nor my husband have given anyone consent to have our contracts upgraded. It is now 5 days later and no one has picked up the phones as yet and I haven't been contacted with any feedback.We were assured the phones would be picked up on the 28/07/2015. I emailed Shana Mohamed who is supposed to be the senior regional manager of customer relations who has even bothered to reply to my mail or escalate the query. HOW CAN CELL C DISCLOSE CONFIDENTIAL INFORMATION OF CLIENTS TO THIRD PARTIES WITHOUT THE CONSENT OF THE CLIENT? Why is this ********** activity done on our contracts taken so lightly?. """