********** Upgrade and no assistance from Cell C

From the 22/10/2015 I have been sending e-mails and phoning cell c , to try and sort out a ********** upgrade done without my knowledge .I have been sent from piller to post when I try to get information about the investigation. I even phoned Cell C headoffice ***** department to try and get information from them and have been advised that they are waiting for documents used to upgrade the contract from one of the departments and they have e-mail them but they are not responding.Every month I keep getting debited for an upgrade i didn't agree to and no one is giving me answers.<br> The last e-mail i sent was on the 15/11/2015 and all I have received from cell c is a e-mail (incident : *** ) stating they will get back to me with 24-48hours, weeks later I am still waiting for a response or call.What does it help to get a reference number ***) for a case but they is no one to assist you.<br> <br>