DC
Daphne C
1 reviews | Active since Sept 2016
27 Sept 2016, 09:22
********** Upgrade
<p>I did a sim swop in June 2016 instore at a cellc outlet in Hillcrest which only asked for my driver’s license as proof of ID, </p> <p>In August 2016, I find a cell c debit order for R1900 instead of the monthly R500. </p> <p>When I queried this with the CellC contact centre, they advised me that I had upgraded my contract to an IPhone. </p> <p>I sent through the necessary documents as requested, that being an affidavit and proof of residence.</p> <p>I was given a reference number 160 ********** 64 and ********** 530, when I called in again I was told to wait 48 hours for a reply, and I have still not heard from them.</p> <p>All I want is my money to be refunded, and my contract to be sorted out.</p> <p> </p> <p>I have to run around and waste my time and energy on trying to retrieve what is mine. I had to stop my next debit order as they are still trying to take extra money from me.</p> <p> Sort out this mess and your staff who are using innocent customers for their own gain!!!!</p>
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
27 Sept 2016, 09:32Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply27 Sept 2016, 09:32
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
30 Sept 2016, 12:31Please be advised that Mpho could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply30 Sept 2016, 12:31
Official
Please be advised that Mpho could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
DC
Daphne C's updateReviewer Update
02 Oct 2016, 07:59This is the 3rd time I'm having to submit these documents to cell c. Every time I phone through to your call centre, I get excuse upon excuse and was even told that the query has been closed without getting any feedback at all. This is not the way I expected a big company like cell c to be run. Please get your business processes in order and staff on proper training because it seems as though non of your staff serms to know what is going on. This is becoming very frustrating.
DC
Daphne C's update02 Oct 2016, 07:59
Reviewer Update
This is the 3rd time I'm having to submit these documents to cell c. Every time I phone through to your call centre, I get excuse upon excuse and was even told that the query has been closed without getting any feedback at all. This is not the way I expected a big company like cell c to be run. Please get your business processes in order and staff on proper training because it seems as though non of your staff serms to know what is going on. This is becoming very frustrating.