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Jonathon S

1 reviews | Active since Dec 2018

14 Dec 2018, 18:34

********** transactions on my CellC Data Modem account

Just found out that My data modem got subscribed to a 'Content Service' costing me an extra R200 per month. I had no idea that anyone could just bill my line especially given I put a limit on the account. The helpful assistant in the shop showed me how to unsubscribe, but now I'm out of pocket and there was no mention of how I recover this money, just some ******* about going to a wrong website whilst using the modem can subscribe you to the this kind of thing. My understanding was that a double-opt in is required and confirmation must be given by the owner. Not sure how CellC got that confirmation from me, I would love to see it though.

0
Replies (2)
Cell C
Cell C's reply15 Dec 2018, 05:17
Official
Good morning Jonathon 

We will get someone to follow up on this matter and assist.

Do expect communication. 

Regards 
Cell C | PN
Cell C
Cell C's reply19 Dec 2018, 12:38
Official
Palesa confirmed that she has contacted you and assisted with this matter.
 
Regards
Cell C | PN