********** Subscription Increases - Account Number *** [Incident: ***]

Email sent to Cell C: "I signed up for a mobile contract as well as a data contract in February 2018. The cost for these 2 contracts were as listed below: *** - R499 per month *** - R300 per month Both lines have a bill limit on them. This monthly amount was increased in June 2018 and I have now been informed that it has increased again in June 2019. I signed up for a 24 month contract on both lines and I am certain that the costs were to be fixed. I find it ********* and ******* that Cell C has increased my monthly subscriptions twice within this 18 month period. I urgently request this matter to be resolved and expect to be refunded the extra charges which I have been billed for since June last year." I was told when I followed up that the terms and conditions indicate that Cell C has the right to increase the subscription at any time. How is that possible when a client signs a 24 month contract? I request a copy of the Ts&Cs signed but did not receive anything. All i received was an SMS saying that feedback for case number *** was received. Where is the feedback? I will make sure that I advise the public not to sign up with Cell C EVER.