********** Practices

My wife(mentioned above) and I have reason to believe that there might be ********** activities on her account and unfortunately Cell C has not been very helpful in this regard. So Cell C makes us sign a Debit order agreement that they themselves do not honor, then come back and claim weeks later that the account is not paid. July and August 2021 Cell C did not collect on the days agreed in the contact, for that reason we had to pay double as the account was in arrears. On 16th September 2021, a double debit order was deducted from the bank account, notification was received. My wife also called Cell C to confirm the money was taken, which was confirmed by the consultant. A week later we receive an SMS that our account is still in arrears, we called Cell C and we are told the debit order was reversed by Cell C, we do not know by whose permission or who's agreement. Now my wife's phone services have been suspended, she is now owing a much bigger amount and to top it all, she is still being charged interest for faults that were not done by her. There is no notification from the bank that the debit order has been reversed on the 21st, so to which account was this reversed? Are we busy paying money into someone's pockets who works for Cell C? I demand a detailed explanation to this, I also demand her services be reinstated as she had nothin to do with the incompetency of the Cell C accounts department. Furthermore she went to the Cell C shop today, they could not assist, they made her call the customer services to which she was asked a million security questions and was told she failed them. Who in their right mind would take time out from work, go to a Cell C shop, wait in line and still make calls on an account that is not theirs? We have been Cell clients for years and we have remained loyal but in this case, Cell C is truly failing us big time. Fix this please. NB: this will be going on to social media platforms and Hello Peter. Stop undermining people and please treat us with respect, we are fee paying clients after all. The services are in no way a favour from Cell C. WE PAY FOR THEM!!!