********** porting

I was ported without my concern to mtn on the 29th of January 2020, I called cell c porting multiple times requesting information about who approved the port without my concern but I was put through different people eventually a consultant by the name of Steve managed to assist me with reversing my number back to cell c. When I was activating it I was assisted by a Bongani who was very dismissive, he kept on asking for my name& seemingly he had put my call on hold because he kept asking me the same questions I had freely gave him on the start of our call. I ended up being worked up and that's when hr paid attention and eventually assisted me. I rated his service as being poor but no one called to ask me why I had rated him poor.

Yesterday 27/02/2020 again the same thing happened on my cell c number, I was ported to Mrp mobile without my concern when I tell the consultants at cell c no1 seems to believe me they keep on giving me numbers to call, they didn't even offer to write an email to Mrp mobile requesting that my number be ported back to cell c. This is very frustrating I'm sitting with a number that is not working, I can't access anything because my banking app has been blocked because of this port that I didn't authorize!! I'm shocked by the level of carelessness from cell c! How do you dismiss a customer when they're telling you that they didn't authorize any port! Don't you have any security measures in place to confirm the porting? If a customer calls and says that they didn't authorize any port you still dismiss them by saying there's nothing you can do. This is frustrating, I have 2 sims that active with cell c, one is prepaid and the other is a contract & I can't wait for my contract to finish with cell c after that I'll never deal with your company again! I've made a decision to move my services which are not appreciated to vodacom