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smithson S
1 reviews | Active since Jun 2017
17 Nov 2022, 14:54
**********, misleading, lack of integrity and response from Cell C
I have been trying to sort out my account (account number ***) for over a month now. You have suspended my services, yet you have debited me as per your invoice. I am however suddenly being debited for an account number *** - for items i do not have. I have sent endless emails, received numerous phone calls from cell c - none to sort this out but to say i am in arrears. This all started when Ben Mokobokoa called me and **** to me. He confirmed that the Oppo 74 was no longer available and persuaded me to take the Oppo Reno instead - much highter contract of course. Suddenly 2 invoices from cell c, 2 debits, the Oppo 74 arrived and returned to cell cell as i was most confused why i received it - thought it was a free gift. Despite all the email i have not received the contract for the Oppo Reno, received clarity as to why my account number has changed and 2 debits are now coming off my account (I reversed the second debit as its obviously **********), why I was "sold" a higher contract if the Oppo74 was available, why am I being invoiced for the Oppo 74. The only calls I get are to confirm my account is in arrears - when ask for clarity they can not help me.
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Replies (7)sS
smithson S's updateReviewer Update
21 Nov 2022, 12:18Cell c sent me a package , after telling me said phone was not available and convincing me to upgrade the contract. After I received the upgraded phone (Oppo Reno) - I suddenly hade a second debit order and second account number. My original account was debited correctly as per the correct invoices - yet my account is suspended. After i received the Reno - the phone Oppo 74 I originally wanted arrived - I was very confused and cell c were not responding as to why. I reversed the second debit as nobody was confirming what it was for. Cell c collected the package that was sent to me error . Something very odd is going on at Cell c - internal errors yet the customer suffers.
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smithson S's update21 Nov 2022, 12:18
Reviewer Update
Cell c sent me a package , after telling me said phone was not available and convincing me to upgrade the contract. After I received the upgraded phone (Oppo Reno) - I suddenly hade a second debit order and second account number. My original account was debited correctly as per the correct invoices - yet my account is suspended. After i received the Reno - the phone Oppo 74 I originally wanted arrived - I was very confused and cell c were not responding as to why. I reversed the second debit as nobody was confirming what it was for. Cell c collected the package that was sent to me error . Something very odd is going on at Cell c - internal errors yet the customer suffers.
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smithson S's updateReviewer Update
21 Nov 2022, 14:08My account number is ***
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smithson S's update21 Nov 2022, 14:08
Reviewer Update
My account number is ***
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smithson S's updateReviewer Update
22 Nov 2022, 08:15Sorry - I don't go by phone numbers but by the product. On account no
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smithson S's update22 Nov 2022, 08:15
Reviewer Update
Sorry - I don't go by phone numbers but by the product. On account no
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smithson S's updateReviewer Update
22 Nov 2022, 08:29On account number*** there is a Samsung phone A52, Huawei P40, 2 X Huawei laptops. This account is up to date so why suspended services. Then suddenly a second account number *** was started - I think this was for the Oppo reno. Then suddenly everything put onto account number ***. I reversed the second debit as it did not make sense - still waiting for an answered as to why this was done . Still waiting for a copy of the contract for the Oppo Reno. It is only payment on the Oppo Reno that is outstanding and I have requested the contract so many times to confirm the amount - I have no problems paying - but the account and amounts must be correct. Please confirm which item the numbers you have quoted belong to.
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smithson S's update22 Nov 2022, 08:29
Reviewer Update
On account number*** there is a Samsung phone A52, Huawei P40, 2 X Huawei laptops. This account is up to date so why suspended services. Then suddenly a second account number *** was started - I think this was for the Oppo reno. Then suddenly everything put onto account number ***. I reversed the second debit as it did not make sense - still waiting for an answered as to why this was done . Still waiting for a copy of the contract for the Oppo Reno. It is only payment on the Oppo Reno that is outstanding and I have requested the contract so many times to confirm the amount - I have no problems paying - but the account and amounts must be correct. Please confirm which item the numbers you have quoted belong to.
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smithson S's updateReviewer Update
22 Nov 2022, 12:56Please get somebody who know what they are talking about. So far the only people that have phoned me are to either tell me my account is in arrears and the others have no access to all my emails I have sent - the tell me they are from a call centre but will put me through to somebody who can help and then I am cut off. As my correct account has been suspended I can not even call back.
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smithson S's update22 Nov 2022, 12:56
Reviewer Update
Please get somebody who know what they are talking about. So far the only people that have phoned me are to either tell me my account is in arrears and the others have no access to all my emails I have sent - the tell me they are from a call centre but will put me through to somebody who can help and then I am cut off. As my correct account has been suspended I can not even call back.
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smithson S's updateReviewer Update
22 Nov 2022, 13:02Just received another call to confirm my account is in arrears - she knew nothing on how to sort out the errors.
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smithson S's update22 Nov 2022, 13:02
Reviewer Update
Just received another call to confirm my account is in arrears - she knew nothing on how to sort out the errors.
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smithson S's updateReviewer Update
22 Nov 2022, 14:03No credit not received - only call i have just received was to tell me my account is in arrears.
I STILL awai a copy of the contract for the Oppo Reno.My account number is *** - why has it changed to ***?
I Urgently await the correct statement for my correct account number *** showing the outstanding amount - which will be for the Oppo Reno ONLY as all the other payments are TOTALLY UP TO DATE - yet I am suspended on all the contracts. I have paid for services I am not receiving.
The following are awaited by return email:-Contract for the OppoCorrect statement for account number ***6Clarity as to why a separate account number *** was started
I STILL awai a copy of the contract for the Oppo Reno.My account number is *** - why has it changed to ***?
I Urgently await the correct statement for my correct account number *** showing the outstanding amount - which will be for the Oppo Reno ONLY as all the other payments are TOTALLY UP TO DATE - yet I am suspended on all the contracts. I have paid for services I am not receiving.
The following are awaited by return email:-Contract for the OppoCorrect statement for account number ***6Clarity as to why a separate account number *** was started
sS
smithson S's update22 Nov 2022, 14:03
Reviewer Update
No credit not received - only call i have just received was to tell me my account is in arrears.
I STILL awai a copy of the contract for the Oppo Reno.My account number is *** - why has it changed to ***?
I Urgently await the correct statement for my correct account number *** showing the outstanding amount - which will be for the Oppo Reno ONLY as all the other payments are TOTALLY UP TO DATE - yet I am suspended on all the contracts. I have paid for services I am not receiving.
The following are awaited by return email:-Contract for the OppoCorrect statement for account number ***6Clarity as to why a separate account number *** was started
I STILL awai a copy of the contract for the Oppo Reno.My account number is *** - why has it changed to ***?
I Urgently await the correct statement for my correct account number *** showing the outstanding amount - which will be for the Oppo Reno ONLY as all the other payments are TOTALLY UP TO DATE - yet I am suspended on all the contracts. I have paid for services I am not receiving.
The following are awaited by return email:-Contract for the OppoCorrect statement for account number ***6Clarity as to why a separate account number *** was started