NI
Nasreen I

1 reviews | Active since May 2013

17 Jan 2018, 09:09

********** Getmore Account opened on my contracts.

Hi

This is the most useless and pathetic cellular network who have a bunch of idiots employed who are getting paid for nothing as it is very clear that nobody knows how to do their jobs. I have been calling you guys for a week since I PAID MY CELL C Contract only and was billed for Getmore which I cancelled last year in September. I called you guys 9 times so far right up until yesterday to make sure that my contract will not be suspended and my line wont be blocked simply because CELL C AND GETMORE dont know what the heck they doing!!!

@ Fisani, you assured since 2 days ago that my line will not be blocked as you informed Cell C and I should ignore the sms that I received, I called you again yesterday and was told that you will return my call, however all I got from you was a mail. Seems like all you'll do is apologies for making peoples lives miserable and messing up yet you guys keep making the same mistake

@ Moses, Cell C does not even respond to mails and when you call and request to go through to the billing department, you have to explain and then you get transferred to Getmore, yet Cell C is the problem now as they do not seem to communicate and they still block your lines and dont follow up with the accounts department!

Please take note that this is the 2nd time that you guys have inconvenienced us. The first time was in Sept - Oct last year my line was blocked for over a month due to the 2 departments who dont know how to carry out duties which they are employed to do. Also, Getmore indicated that they paid the monies to Cell C for the last mess up which Cell C pocketed anyways yet you guys still suspend lines even though my Cell C contracts are paid up!

You guys make me sick, now watch me put this all over media, please contact me urgently as since the lines are blocked I am unable to contact you. I am going to cancel the 2 contracts and move to Vodacom/MTN.

Be ready to explain to the papers how *********** you guys are.

0
Replies (4)
Cell C
Cell C's reply17 Jan 2018, 09:22
Official

We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will be in contact to assist.

Regards

Cell C | DA

Cell C
Cell C's reply18 Jan 2018, 10:28
Official

Moses has contacted you and addressed your concerns.

Regards

Cell C | DA

NI
Nasreen I's update23 Jan 2018, 08:28
Reviewer Update
Hi Moses had sorted the issue 5 days ago and reopened the lines. (Thank you & much appreciated) However, yesterday I got 3 sms's again saying that the lines will be blocked as there is an outstanding balance of R99, + R70 for rejected debit order and will take 4 hours to unblock the line only when payment is received. Best part is that the sms says that I have 2 days to pay or line will be blocked, but when I got home the 1 line was already suspended... So we still on the same **** all over again (This has been going on for 5months now with Getmore and Im so sick of it!) Maybe Cell C should remove them from partnering with them as they giving Cell C a bad name.
Cell C
Cell C's reply23 Jan 2018, 08:49
Official

We have forwarded your feedback to Moses for further assistance.

Regards

Cell C | PN