LJ
Lebogang J
1 reviews | Active since Feb 2020
10 Jun 2022, 12:14
********** documents used to upgrade my old contract which expired 2021
Incompetence from call centre agent and the branch who sold a phone **********ly using my account. I am worried that my name will be tarnished because of neglegent and now I am not given info on who did the sale and from which branch.
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Replies (4)LJ
Lebogang J's updateReviewer Update
10 Jun 2022, 15:04Say I don't have time to do the affidavit. What's going to happen because my name will be tarnished
LJ
Lebogang J's update10 Jun 2022, 15:04
Reviewer Update
Say I don't have time to do the affidavit. What's going to happen because my name will be tarnished
Cell C's replyOfficial
10 Jun 2022, 15:20We can't start an investigation without the requested documents.
^NH
^NH
Cell C's reply10 Jun 2022, 15:20
Official
We can't start an investigation without the requested documents.
^NH
^NH
LJ
Lebogang J's updateReviewer Update
10 Jun 2022, 18:42So that's why your sales rep keep de*****ing us. Now tell me how will we fix my credit status because already am Abad payer for reversing your transaction. Can't you please get your consultants to call me?
My questions are as follows
1 did you not need a recent bank statement 3months to upgrade cellphone contract?
2 latest pay slip to renew contract?
3 ID copy as well as proof of residential address?
How come the culprit together with your sales rep manage to buy a phone using my personal details except for my residential address?
Am I going to be compensated after this or my name will be Grey under credit check records because of someone who was neglegent?
Why do you know need my documents but by the time of purchase you did not need any of my details?
I tried to get hold of one of your call centre agent but did not get assisted.
I am very disappointed in Cellc
8
My questions are as follows
1 did you not need a recent bank statement 3months to upgrade cellphone contract?
2 latest pay slip to renew contract?
3 ID copy as well as proof of residential address?
How come the culprit together with your sales rep manage to buy a phone using my personal details except for my residential address?
Am I going to be compensated after this or my name will be Grey under credit check records because of someone who was neglegent?
Why do you know need my documents but by the time of purchase you did not need any of my details?
I tried to get hold of one of your call centre agent but did not get assisted.
I am very disappointed in Cellc
8
LJ
Lebogang J's update10 Jun 2022, 18:42
Reviewer Update
So that's why your sales rep keep de*****ing us. Now tell me how will we fix my credit status because already am Abad payer for reversing your transaction. Can't you please get your consultants to call me?
My questions are as follows
1 did you not need a recent bank statement 3months to upgrade cellphone contract?
2 latest pay slip to renew contract?
3 ID copy as well as proof of residential address?
How come the culprit together with your sales rep manage to buy a phone using my personal details except for my residential address?
Am I going to be compensated after this or my name will be Grey under credit check records because of someone who was neglegent?
Why do you know need my documents but by the time of purchase you did not need any of my details?
I tried to get hold of one of your call centre agent but did not get assisted.
I am very disappointed in Cellc
8
My questions are as follows
1 did you not need a recent bank statement 3months to upgrade cellphone contract?
2 latest pay slip to renew contract?
3 ID copy as well as proof of residential address?
How come the culprit together with your sales rep manage to buy a phone using my personal details except for my residential address?
Am I going to be compensated after this or my name will be Grey under credit check records because of someone who was neglegent?
Why do you know need my documents but by the time of purchase you did not need any of my details?
I tried to get hold of one of your call centre agent but did not get assisted.
I am very disappointed in Cellc
8
Cell C's replyOfficial
10 Jun 2022, 20:37We understand your frustration, however, we would need the abovementioned documentation.
^MP
^MP
Cell C's reply10 Jun 2022, 20:37
Official
We understand your frustration, however, we would need the abovementioned documentation.
^MP
^MP