1 reviews | Active since Jul 2016
********** DEBITS OVER AND OVER AGAIN, FOR A CONTRACT THAT WAS CANCELLED IN JUNE 2017!!!!!!
I am being **********ly debited over and over again for a contract that has been cancelled since June 2017.
In June 2017 I inquired about premature cancellation due to ********** service and the ****ty package that i was over paying for.
I paid R999.90 to settle to contract that was due to be upgraded in September, hoping never to deal with Cell C ever again. I called into their call-center to confirm that my contract was settled and they immediately terminated my line, despite me having paid for usage until end June.
I was so over Cell C and their ****, I just left it, and moved onto a more pleasant to deal with and cheaper service provider.
On 1st August I was debited R999.84, the amount I paid in full to settle my account. My partner and I are self employed and transfer funds for our specific transactions. As a result debit rejected on my account, which has incurred bank fees on my side, as well as my other debits rejecting as i had only transferred just enough for my one debit order. Seeing as I owe nothing to Cell C and i was **********ly billed then, I've called in numerous times since the 1st, for them to return my bank fees.
They have asked me for a bank statement, which i sent in via email. They then requested that my bank statement must not hide any other transactions, (as i blacked out transactions, which are really not relevant to them) so i need to resend a stamped statement again.
TODAY, at 15h38, i have been debited two installments of (R499.92) equal to R999.84. I have since reported this to my bank as *****ulence, this is not the first time that I've had a problem with the very same contract, and probably not the last, Mark my work Cell C, I will stick to my word and make sure that this is put onto every media site i can find.
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.
You will be contacted shortly.
Regards
Cell C | PN
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.
You will be contacted shortly.
Regards
Cell C | PN
As per feedback, please forward the required document to Derrick and he will finalize the matter amicably.
Regards
Cell C | PN
As per feedback, please forward the required document to Derrick and he will finalize the matter amicably.
Regards
Cell C | PN
Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
