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Bongizenzo N

1 reviews | Active since Jun 2019

03 Jun 2019, 16:15

********** DEBITS ON CANCELLED CONTRACT

I had a contract with Cell C which ended in December2018. I cancelled the contract. Today 03/06/2019 i contacted Cell C again and made sure they cancel my contract again as they were still debiting my account as if the contract was still ongoing. When requesting to get a refund they refused and advised that they would not refund it. I have not used the simcard since the contract was cancelled. Infact i threw it away knowing i will no longer be paying. Only to notice my bank account was still debited. R2000+ is not just a amount for an every day South African. PLEASE CAN I HAVE A REFUND ASAP!!!!!!!!

URGENT RESPONSE REQUIRED OR FURTHER STEPS WILL BE TAKEN AS I HAVE NOT USED ANY OF THE BENEFITS THIS CONTRACT OFFERED AFTER IT WAS CANCELLED YET I WAS CHARGED FOR A CANCELLED CONTRACT?????

0
Replies (2)
Cell C
Cell C's reply04 Jun 2019, 07:19
Official
Good morning  Bongizenzo 

Apologies or the inconvenience caused by this.  Our team will be in touch to ensure the matter is resolved.

Regards
DA
BN
Bongizenzo N's update06 Jun 2019, 10:19
Reviewer Update
I have still not received any joy from Cell c. A consultant called me but did not receive no refund. All the data and benefits is still loaded to the cancelled contract sim. What is the use of a 24 month contract when they then deduct month to month thereafter?? What is the use of even having a contract??? It binds you to 24months contract but does not save guard the consumer only Cell c. I do not work for Cell c. All the finer detail is not discussed upon the start of the contract. I earn an honest living and can not lose R2000 for a service or benefit i did not use. I will not leave it at this. This is ***** to take money from my account when i agreed to a two year contract.