1 reviews | Active since Feb 2013
My contract with CELL C was cancelled on the 15th of May 2017. I was advised by the Cresta cell c branch to pay a cancellation fee of R749.58 into cell c account at Nedbank. So i did the cash deposit and went back with the proof of deposit to the Cell C branch and the lady there advised me that all will be sorted out at the cell c head office. She did not ask for the cash deposit slip to fax to head office. So i took her advice thinking that my contract was cancelled and fees due from my side was all settled. On the 31st May. Cell c debits my bank acc for R749.58 which i had to call Fnb to reverse immediately that morning . Again on the 14 June CELL C debitted from my account , this time 2 different amounts but also amounted to R749.58 which was the cancellation fees which i had already paid. I called the call centre at CELL C and they confirmed that R749.58 was reflecting on their system as paid so i thought great all sorted. I reversed the two separate deduction once again. There were extra bank charges incurring on my fnb account because of the debits and reversals. Then on the 30 September i receive another notification that R283.29 was debbitted from my Fnb account, Cell C using a different reference number this time and different amount therefore thecdebit went through. So when i stopped the debit orders with my bank , Cell C **********ly used a different reference number and changed amounts to debit my account this time R283.29. When i call the cell c call centre was advised there was no information on my cell number as my contract is no longer with Cell C. This just added to more frustration! I would like Cell C to reimberse all the unnecessary bank charges incurred to my bank account and to make sure that my account is NOT debbitted again!!
Good morning Pravina
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Good morning Pravina
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
You're welcome and thank you for allowing us the opportunity to assist.
Have a great day.
Regards
Cell C | PN
Best regards,
You're welcome and thank you for allowing us the opportunity to assist.
Have a great day.
Regards
Cell C | PN
Best regards,
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