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Paul M
1 reviews | Active since Mar 2016
02 Mar 2016, 23:15
********** debiting of my bank account
I cancelled my cellC contract on 29/12/2015 due to emigration and made the cancellation payment of R5529.71. I received confirmation my contract was cancelled via sms and I was a prepaid customer. On the 29/02/2016 I was again debited without my consent R4899.13. Can someone please explain why I was debited, who authorised it and when I will receive my reimbur*****t? Please note I am no longer in South Africa and I am only keeping my bank account open for YOU to reimburse me. I expect this to be made a priority!
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Replies (1)Cell C's replyOfficial
03 Mar 2016, 07:39Hello mullineux,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Cell C's reply03 Mar 2016, 07:39
Official
Hello mullineux,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
